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Customer Care Specialist – Polish Native/ Bilingual

Do you speak Polish?

On behalf of our client, we’re looking for a Customer Care Specialist to join the dynamic and diverse team of one of the biggest multinational companies in the world!

You will be acting as a liaison between customers and the company. The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers. Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!

If what you read describes you, apply now!

As a Customer Experience Agent, you will need to:

  • Deliver high quality support in Polish: provide accurate and complete information by using the right methods/tools

  • Manage large amounts of incoming calls & emails

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Handle customer complaints, provide appropriate solutions

  • Identify and assess customers’ needs to achieve satisfaction


  • Native / near-native level of Polish

  • B2 level of English

  • Tech savvy, curious about new technologies

  • Flexibility to work night shifts/ weekend shifts (if applicable)

  • Bachelor’s degree

  • Previous customer service experience is an advantage


  • Excellent remuneration package (Gross per month: 1,050 – 1,200€)

  • 14 salaries per year

  • Motivating performance bonus scheme

  • Public health insurance

  • Great career progression opportunities

  • A multicultural work environment

  • Ongoing training that will enrich your skills and abilities

  • Work from home policy

  • Onsite canteen and casual dress code

  • Free Greek lessons

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